Air Vault Collectibles Return Policy

Return Period

• 30 Days: You have 30 calendar days from the date of purchase on Select Items.

Conditions for Returns

To be eligible for a return, please ensure that:

• The item must be unused, in the same condition that you received it, and in its original packaging.
• The item must be accompanied by the original receipt or proof of purchase.

Non-Returnable Items

• All Trading Cards are NON-Refundable

Return Process

• Initiate Return: Contact our customer service team at (Support@airvaultcollectibles.com) to initiate the return process. Please provide your order number and reason for the return.
• Prepare Package: Repack the item securely in its original packaging along with all the original accessories, manuals, and documentation.
• Shipping: You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. 

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 7-10 business days for the refund to appear in your account, depending on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at (Support@airvaultcollectibles.com).

Restocking Fee

A restocking fee of (5)% may apply to certain returns, depending on the nature of the product and the reason for the return. Our customer service team will inform you if a restocking fee applies.

Contact Us

If you have any questions about our return policy, please contact us:

• Email: (Support@airvaultcollectibles.com)

Changes to this Policy

We reserve the right to update or change our return policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

Air Vault Collectibles Shipping Policy

Processing Time

• Order Processing: All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.
• Order Confirmation: You will receive an email confirmation once your order has been processed and is ready to be shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on the shipping method chosen:

• Standard Shipping: 7 - 10 Business days

Delivery delays can occasionally occur and are beyond our control.

Shipment Confirmation and Order Tracking

• You will receive a shipment confirmation email once your order has shipped. This email will contain your tracking number(s).
• The tracking number will be active within 24 hours of shipping.

Shipping Destinations

• Domestic Shipping: We ship to addresses within U.S. Territories.

Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.

Lost or Damaged Shipments

Air Vault Collectibles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Save all packaging materials and damaged goods before filing a claim.

Incorrect Addresses

Air Vault Collectibles is not responsible for orders shipped to incorrect addresses provided by the customer. Please ensure that you provide the correct shipping address at checkout.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us:

• Email: Support@airvaultcollectibles.com

Changes to this Policy

We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

Air Vault Collectibles Pre-Order Policy

First off, PREORDERS

***Preorders are not guaranteed*** as we never know how much product we are going to get from distributors until often the last minute, so I don't want to guarantee or promise anything until after numbers are finalized.

Pre-Orders: will be Process 1-2 Days (After Release Date)

Shipping: Pre-Orders will be shipped 1-2 days after they’re processed. Once orders have been shipped you will receive tracking Information within 24hrs.

Pre-Order purchases are NON-Refundable (All Sales are Final) Due to the nature of sealed products in the TCG industry.

Cancellations: Cancellations can be requested prior 2 days of Release of product, but there will be a 5% Cancellation Fee. This Fee will be deducted from the refund amount.

For any additional information please contact us at Supprot@airvaultcollectibels.com